DELIVERY AND RETURNS
Voeux-Kitchen.com aims to provide unconditional customer satisfaction in online shopping. Shipping is free for orders over 850 TL.
Free Shipping: Orders over 850 TL are shipped free of charge. Your order will be shipped to your registered delivery address by courier within 7 business days. Please check your delivery address before placing your order.
In accordance with relevant legislation, during the delivery process of mail items, service providers (postal and courier companies) are required to record the recipient's name, surname, and Turkish ID number (passport number for foreign nationals, international equivalent, or identification number issued by authorized Turkish authorities) for the purpose of identity verification. The recipient's personal information is kept confidential and stored for at least two years to be presented to relevant authorities if necessary. If the recipient does not wish to provide their identity information, the shipment will not be delivered and returned to the sender.
Free Return Shipping: If you wish to return a product or products you have purchased, you can send them for free with UPS or Aras Kargo within 30 days by logging into your Voeux account and submitting a return request.
Return Shipping with UPS:
Return Shipping with Aras Kargo:
30-day return policy: To initiate the return process for the products you want to return, fill out the return form on our online store and return the product(s) within 30 days from the delivery date. The product(s) must comply with the return conditions to be eligible for a return.
Free return policy: If you return the products you want to return through UPS or Aras Kargo as described above, you will not be charged for shipping. Notification of receipt of return: An e-mail will be sent to you when your return arrives.
Refunds: If the products you have returned meet the return conditions, we will send your refund to your bank within 3 business days. While the average reflection time on credit cards is 1-3 business days, this process may take longer for debit cards. Transactions made with installment payments will also be refunded in installments, as required by bank procedures.
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